No matter what size of business you operate, you will know that one of the most important tasks involved in running your business is making sure that your business calls are always answered. Not only that, but answered promptly, politely and professionally.
While answering your incoming telephone calls may seem like a pretty easy task, many business owners don’t give the job much thought. How your calls are answered can often influence how your company will be perceived by your potential new customers. It can take just a few short seconds for prospective customers to form a first impression of your company based on how your answer their call.
Ignoring your phone while you focus on completing other tasks can mean potential new and very lucrative leads are kept waiting for you to answer. Keeping people hanging on the phone for too long can cause great frustration. Most people these days don’t have the time or patience to be kept waiting on the phone for very long.
We understand that your time is also very precious. If you are trying to run your business with a small team of staff, or even by yourself on your own, you will have many other pressing duties to attend to. As a business owner you need to be able to free up your time to focus on finishing off projects, meet with production deadlines, take meetings with current clients or negotiate with suppliers for your essential business supplies or services. It can be incredibly difficult to concentrate on juggling so many different tasks at once, so when your telephone suddenly starts to ring while in the middle of an important meeting or conversation, you will also feel quite frustrated.
Professional telephone manner
Another aspect of being up to your eyes trying to manage all of your day to day tasks is the fact that when you do get to answer an incoming call, you may not answer it in the best frame of mind. If you have been focusing on a project and your mind has been absorbed deeply in your work, you may answer your phone with quite a disinterested voice. To the caller you can sound tired, distracted, irritated or simply fed-up! This doesn’t make for a very good first impression, and can even lead the caller to ring off and go in search of one of your rivals for a better customer service experience.
Don’t let potential new leads fall through the cracks because you don’t have the time to answer your telephone. By using Professional Call Answering Services from Capital Office, you can have a great weight lifted off your shoulders. Capital Office are a leading expert business call answering service provider based in Central-London. We have many years of experience helping thousands of small business owners to manage their business telephone calls.
Lets take a look at some of the benefits of using our professional call answering services:
Customised answering with your company name
Image is everything in business, especially when you are trying to win new customers or clients, or want to retain your existing customer base and continue to provide them with a high-quality customer service experience.
With our professional call answering services, you will have all of your incoming business telephones calls answered swiftly – no keeping prospective new customers hanging on the line. Your calls will also be answered very professionally and clearly with your own company name. This can give your callers instant reassurance that they have reached the right place.
Many business owners worry that by outsourcing their call answering, they will be getting someone answering their calls with a simple ‘hello’. This is not the case with Capital Office. Our fully trained call answering staff are all very experienced in providing good quality customer services and are fully equipped to respond to caller queries and questions. This is because we take the time to get to know you and your business, so that we become a trusted partner that is here to help support your business and understand your needs.
Fully customised service
When you work in partnership with a reliable call answering service such as ours, you will be delivered with a fully customised service so that your virtual receptionist will know how to respond to your incoming calls. Your company name, byline, logo and preferred greeting can be easily incorporated into how we answer your calls.
A choice of message delivery options
Whether you are planning to go into a day-long meeting with a current customer, or you plan to be on the road for some time and unable to take any calls, we can tailor our message delivery to suit your needs.
You can choose how you would like your messages delivered. This could be by forwarding specific calls directly to your mobile phone should you be keen to speak in person to that caller, or if you are awaiting a confirmation message from someone, we can take that message and forward it to you immediately so you are completely up to speed with your project progress.
Should you want your call messages recorded and delivered to you at a specific time, such as later in the afternoon after you have finished all of your important tasks, then this is what we can do. This means that you can work all day in peace and truly concentrate on your important tasks and become fully absorbed without the risk of interruption from an incoming call.
Having your thought processes or work procedures constantly interrupted can cause a lot of frustration and delay. Your productivity levels can drop, and a constantly ringing telephone can be very disrupting for any other workers in your office or workplace that need to focus on their tasks without any distractions.
It makes sense to place your call handling into the hands of a professional company such as Capital Office. We can provide you with a high-quality service at very cost-effective prices. Our services can also save you a lot of money because you will not need to hire your own full-time receptionist and provide them with an office and equipment to do their job. Our virtual receptionists can take care of your calls for a fraction of the price of employing your own staff.
Real London-based receptionists
Another positive benefit from using our professional call answering services is that your incoming business calls will be handled by real-life, London-based receptionists. Many other call answering providers can use outsourced services from overseas call centres. With Capital Office you will get a professional service from our fully-trained London team, plus the added prestige of using a unique 0203 or 0207 London number for your business. This gives instant gravitas to your company because your prospective new customers will be impressed that your business has a London business telephone number.
It is a known fact that when people browse the internet looking for a business, they are more likely to trust a company with a contact number that is based in London rather than an obvious residential address phone number. Having a London-based business number is more impressive and creates a more professional image in the minds of people than someone who works from home and uses their home phone number for their business.
Why not sign up for our professional call answering services and get your unique 0203 or 0207 London number for your business and start impressing your clients today!