Call our team +44 (0) 207 566 3939


Guide to Call Answering Service

Guide to Call Answering Service

by | Nov 4, 2016 | Resource Centre | 0 comments

Whether you have physical premises or are an online business, offering ways for customers to contact you is always important.  The more options you offer, the happier customers will be but the greatest number will still choose to contact you via the telephone.  But answering these calls isn’t always the easier thing, and important or valuable calls can often be missed.

You may have to work remotely for a time where accessing a phone network is impossible, or you may spend a large amount of your time in business meetings, conferences and demonstrations where it would be inconvenient for you to take your calls. This is why Capital Office offer a trustworthy and convenient solution for you in our personalised call answering service.

Professional service

For many businesses, being able to have their calls answered promptly in a professional manner is a huge benefit for their reputation and their bottom line.  When you are a small business or perhaps have a busy workplace where phone calls are difficult to take, having someone away from the premises to answer your calls can be a crucial part of your customer service plan.  Therefore, we created our call answering service for just this reason.

Our call answering service offers unlimited call volumes and the calls are answered in your own business’s name.  This means customers don’t realise they are ringing a call answering service but think they are speaking to the company receptionist or your personal secretary.

All the conversations are kept private and run through a secure system so there’s no concern about customers divulging personal or financial data.  Sales calls can be taken and any important calls forwarded to a mobile number of your choice to continue the conversion yourself.

The team answering your calls are based in our London offices and absolutely no outsourcing is used.  Outside of business hours there is a customised voice mail service available to take your calls 24 hours a day and you can choose your own greeting for this as well as how your calls are answered.  Once a call has been answered, it can also be forwarded to your business phone system and there is a private pin protected message service so that only you and your chosen employees can access messages.

Why use the service

As well as offering the professional call handling service that every business needs, our call answering service also screens calls to save you precious time.  Sales calls from other businesses are a part of every day life and may be of some interest to you, but often come at the wrong time.  Sometimes these calls may not be ones that you are interested in taking.  Using our call service allows you to have these calls screened and either forwarded or rearranged as required.

All of our call handlers are native English speakers and will have enough basic background information about your business to be able to conduct a polite and professional conversation with your callers.  This means that our service offers the highest standard of professionalism and practicality while saving you the cost of having a full-time permanent secretary or receptionist working on your premises.

Setting up the service

Setting up your call answering service couldn’t be simpler! You can set up the service by completing the online form.  We have different packages available to suit your requirements, ranging from one to twelve month deals so you can use the service for as long as you require.

The set up process takes around 5 minutes and once payment is complete, your personalised call answering service starts within one working day.  We will also collect information about your business and all the relevant forwarding data we need.  A unique 0207 or 0203 number will be allocated for you to issue to your clients and to use on your contact media, and we will give you your message pin and other essential data immediately.

Full Call Answering Features

  • Unlimited Volume of Calls
  • No Hidden Call charges
  • Calls taken in your name
  • Choose your own greeting
  • Lowest Prices Guaranteed
  • No Setup Fees
  • Private & Confidential
  • Instant Activation – Start Using Today
  • Completely private and secure for all clients
  • Unique 0207 or 0203 London Number
  • Professional Call Handling
  • Forward Calls to your mobile
  • Caller questions answered
  • Sales calls taken
  • London Based PA
  • Can take number with you
  • Native English Speakers
  • Calls Screened
  • Award Winning Service
  • Real London based team – no outsourcing
  • Messages forwarded onto you
  • Calls routed live to your phone after PA handling
  • 24 Hours customised voice mail
  • Private Pin Protected Messages

Blog Categories

Contact Details

Tel: 0207 566 3939

Fax: 0207 566 39352



Our Location

Capital Office
Kemp House
152-160 City Road
London, EC1V 2NX

Opening Hours

Monday - Friday: 9.00AM – 5.00PM
Saturday: Closed
Sunday: Closed

What Does a Company Director Do?

What Does a Company Director Do?  The role of a company director does not end at simply establishing a business address or projecting motivational predictions about the company’s growth. A company director is required to recognise and fulfil a number of key roles. A...

This Is How to File a Confirmation Statement

This Is How to File a Confirmation Statement Whether your business is the pride of a remote UK postcode, or you’ve registered your company at a more established business address, you must file a confirmation statement at Companies House. A Confirmation Statement...

All You Need to Know About Limited Company Shares

If you’re set to launch a company limited by shares, it’s important for you to understand all there is to know about these limited company shares and what they mean for your business. Before you begin working via your prestigious registered office address, take note...

Appointing and Removing a Company Director

There may be a number of reasons you’ll want to remove your existing company director and/or appoint a new individual to the role. Whether you’re planning a major reshuffle at the top for the sake of changing course of your limited company’s ethos, or an individual is...

Where Do I Send My Stock Transfer Form?

Congratulations! You’re either a newly formed business, or you’ve been running your brand from a reputable business address for some time. But with the plaudits comes the pressure; not least the overwhelming number of documents you must process and submit. And when...

7 Important Roles of a Company Director

You may be the proud owner of a new business, functioning from a credible business address, and envisioning a bright future ahead. But if you’re unsure about exactly what a company director’s role entails, then you may find yourself hindering your company’s progress....

In a hurry and just want some advice?