How our telephone answering service can benefit you

Our professional call answering services are used by many different types of customer. Small businesses can really benefit from our telephone answering service. We provide a London telephone which is answered by your own PA, giving the impression to your clients that you have your own professional staff taking your calls.

It is very important in business that you portray an efficient image, customers are very wary of small outfits especially when large amounts of money are in involved. Customers will tend to shy away of one man bands, our telephone answering service can really help boost your businesses image and give the right impression to your prospective clients.

How do you handle the calls?

Our telephone answering service is simple and effective. We provide you with a London telephone number which is solely yours. You then inform us how you would like the staff to answer your calls, a greeting such as “Hello, you are through to ABCD Limited, how can I help”. You can then decide if you would like us to take a message or you, or transfer the call live to your phone. If you prefer us to take a message, we can then reply with a message such as “The director is busy at present, would you like me to take a message?”.

Call Transfer Features

Once your client has been greeted on the phone by our trained professional PA`s, we can then transfer the call live to your phone, either mobile or landline. This gives the impression that you are in the same office and that the call is being transferred to your desk, again this gives the impression of professionalism and efficiency. There is an extra charge for call forwarding, as this is classed as an outbound phone call which is charged at the current rates.

What happens to out of hours calls

For clients who call your number when the office is closed, the call will be diverted to your personalised voicemail. You can customise your greeting, or for an extra fee we are able to get a professional presenter to pre-record you a voicemail message. The voicemail box is pin protected for added security.

Some Features of the call answering service

Unlimited Volume of Calls
Private & Confidential
Native English Speakers
Private Pin Protected Messages
Real London based team – no outsourcing

You can read more on our Call answering service with London number here. If you found this blog helpful you can read more on our business blog.

Your Virtual Office London is a leading force in company formation and virtual office services. If you have any questions please do get in contact with us, our trained team are on hand ready to take your call.