Imagine expertly trained telephonist staff answering calls on behalf of your business, allowing you to carry on with your busy schedule!
No need to stress about missing another call when you are just too busy to answer. You don’t need to worry about employing staff directly, why? Well our team act as your own staff, answering calls, taking messages, transferring calls to you when you require. Its so simple yet fantastically easy to do.
Our service is professional, affordable and suitable for business owners who are constantly on the “go”. Not only that, we do not build scary tariffs into our plans, we operate an unlimited call answering service (subject to fair usage) meaning you do not need to concern yourself with scary unexpected bills, this is the last thing a business owner wants.
So allow our staff to professionally greet your callers, why wait?
We have processed over 1.5 million items of mail and growing fast!
We have been helping clients’ businesses across the world since 2008.
We are fully licensed in the UK ensuring full compliance within the industry.
Our company was one of the original founders of the virtual office concept.
A professional call answering service handled by an expert team since 2008. We offer a sensible, low cost service that is designed with small business owners in mind. With our call answering service we do not charge per call so you can rest assured there will be no need to worry about any additional costs. You also can choose from message taking to live call transfer when you are available, again a flexible approach. We have clients across all industries, from construction to Health Care, our team is your team!
When you purchase our Call Handling Service we will request information from you in order to provide your callers the best possible experience. We will request your business information such as trading activities, website address and key information. Further to this we will request you to confirm your preferred caller greeting and how you would like us to handle your calls. You can choose from message taking, where our professional staff take a message and forward this electronically to you. Alternatively you can choose call transfer, this is where our staff answer your calls and greet your client, we then inform the caller we are going to see if “you” are available, if you answer and confirm you are free to take the call, the caller is then seamlessly transferred to you, however if you do not answer or you confirm you are not available then we simply take a message and forward onto you.
It is important to understand our service is “flexible” and if you wish to change the way we handle your calls then that is fine, we do not charge any administration costs in order to change the handling instructions – no stress!
Our pricing structure is clear and transparent, we also provide an easy way to cancel without any hidden charges or fees. Unlike competitors we do not automatically charge your account and this provides a more controlled service for our clients without the fear of having a large renewal fee being charged to your card.
If you wish to cancel you simply do not pay to renew, it couldn’t be more fairer and simpler! No nasty hidden charges or annoying cancellation email requests!
When your telephone number is called, our professional team answers the call in your chosen greeting and then either answers basic questions, or takes a message, or transfers the call live onto your chosen number (deposit required for live call transfer). If you are not available or we are taking messages on your behalf, we would normally obtain the caller’s details and then message you the details so that you can call or message back at a more convenient time.
Yes, we are able to transfer calls live to your phone (a deposit is required for this service). Our team will greet your client and then attempt to transfer the call live to you. If you are not available, the team will take the caller’s details and forward this immediately to you, but if you are available, the call will be transferred live to your phone.
We provide a professional prime London 020 number with our service, alternatively you can use your own existing number. If you prefer to use your own telephone number simply setup a redirect to the number we provide and our team can start handling your calls.
Our call handling service has been expertly designed to allow you to carry on with your day to day operation whilst confidently knowing that you have a team of expert call handlers taking calls on your behalf. We also do not charge per call and offer unlimited calls included with our packages. This is subject to our fair usage policy. On average our clients receive between a range 30-100 calls per month.
If you receive any calls outside of our call handling hours then your caller will be greeted with a normal voicemail message, there is an option to personalise this yourself free of charge. Our team can also provide a professional voiceover artist to record a bespoke message for a cost of £40.00 ex VAT.
We do not charge any setup fees and we always ensure our prices are very competitive whilst providing some of the best customer service experiences to our clients.
Customer satisfaction is always at the heart of everything we do and that is why we are rated excellent on websites such as Trustpilot. We deliver a very high level service that is second to none in our industry and that is why our clients love us!
View our helpful decision tree diagram which is designed to help you decide which service is most suitable for you.
Those who typically benefit the most from this service are people or companies who need a solution for calls they receive. If it’s an individual, they may be too busy to keep answering calls they get, or for businesses, it may be that they don’t want the expense or effort of building their own call answering team, or hiring staff to do it for them. The most common examples of people who benefit most from this service:
Our live call answering service runs between 9.00 am and 5.00 pm Monday to Friday (excluding bank holidays in England). Out of hours callers will be prompted to leave a message in a voicemail which can be personalized.
We do not charge per call; all the calls are already included in the cost of the service.
The service does not automatically renew; instead, you will receive a renewal notification reminder approximately a month before the service expires, and then a few reminders if no action is taken.
Capital Office Limited is registered and certified with the ICO and complies with the Data Protection Act 1998, so yes, we ensure your data is as safe as it possibly can be.
“Increase confidence in your brand in less than 2 minutes. Super-fast setup along with safe cancellation.”
Secure office facility with fully monitored CCTV and daily in house security patrols.
Our firm is fully licensed and governed under several government agencies and has been since 2008
The highest standards of data destruction so you can be sure its handled by a UK government licensed specialists.
We operate a fully digital and physical mail room, leading the way in state of the art technology
Choose a suitable package online and complete the secure checkout process in less than 60 seconds. Remember if you are unsure on which service may be best then please contact our fantastic team who can help advise you on the most suitable package.
Once checkout is complete you will be redirected to your new online account where you will be able to add your details so that your information is accurate and the service requested is exactly as you require. This normally only takes a few minutes.
Once we have all your account information and our team have completed the compliance checks for your company via credas, you can instantly start using your fabulous new virtual office service. In most circumstances this takes on average less than 10 minutes to have your account up and running (during working hours).
Our friendly team are on hand to help, get in touch today
+44 (0) 207 566 3939
info@capital-office.co.uk