Directors Service Address London

A directors service address in London allows company officers to use our London address as their correspondence address which is displayed at Companies House on public record. Watch our quick video to see how our director service address works.

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A Prestigious Central London Directors Service Address that is Reliable and Trustworthy

Impress your clients and protect your privacy with our service address for directors, PSC’s and officers of a company. This service is for any director wishing to keep their residential address confidential, so that it does not show on the public register. Any filing of a directors details for incorporations now has to include both directors usual residential address, and, for each directorship, a service address. The service address will be on the public record; the residential address will be protected information with our service. A director may choose to use their residential address as their service address in which case it will be available on the public register and for anyone to see. If a director does not wish their usual residential address – then you should purchase our Service Address Service package which will keep your details private.

Your London Address: Your business or personal name, Kemp House, 152 – 160 City Road, London, EC1V 2NX

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Choose a suitable package online and complete our simple online order form in under 60 seconds.

Start using the service

Once your registration is complete you will be able to start using our prestigious City Road address as your own instantly.

Your post is processed

Once we start receiving your letters we will handle your post the way you have asked us too.

Director Service Address Overview

  • red tick iconProtect Your Address
  • red tick iconUnder 60 Second Sign up
  • red tick iconSecure Payments
  • red tick iconMail Forwarded Free of charge
  • red tick iconPrestigious EC1 Address
  • red tick iconScanning / Forwarding / Collect
  • red tick iconFree Global Mail Forwarding
  • red tick iconInstant Online Activation
What Our Promtional Video

A directors service address is a legal requirement for UK directors. Our service includes free statutory mail forwarding globally, or choose to have mail scanned direct to you.

12 MONTHS
£55.00
12 MONTHS
£25.00
Buy Package
12 MONTHS
£25.00
12 MONTHS
£55.00
Directors Service Address Our service address allows you to use our London address at Companies House as your official service address for the directors, shareholders and (PSC) address. This service will protect your home address with our prestigious London Office address. We will. forward or scan all statutory company mail that is addressed to the named officer from Companies House and HMRC completely free of charge. YES YES
Registered Office Address Our service address allows you to use our London address at Companies House as your official service address for the directors, shareholders and (PSC) address. This service will protect your home address with our prestigious London Office address. We will. forward or scan all statutory company mail that is addressed to the named officer from Companies House and HMRC completely free of charge. NO YES
2 Hour Free Meeting Room Use Use our meeting rooms for free with the selected packages that contain this offer NO YES
Free Mail Forwarding We will forward your Government mail free of charge. YES YES
Free Mail Scanning If you prefer, we can scan your Government mail so you can receive it quicker. YES YES
Free Mail Collection You can collect your mail from our office. YES YES
Free Forwarding Worldwide We will post your HMRC & Companies House letters free of charge to any location worldwide. YES YES
Unlimited Items Included We do not have limits on the amount of post you can receive at our address. YES YES
Customer Portal Manage your account and view your post history within your account. YES YES
View Post Received View your letter history through your online post portal. YES YES
EC1 City Address Benefit from a prestigious city EC1 address located in the heart of London. YES YES
Customer Portal Manage your account, view post history and manage finances online via your account. YES YES
Instant Activation Start using your service right away as soon as you have paid. YES YES
Unbranded Reception Our reception is unbranded, ideal for virtual office clients. YES YES
Customers Greeted We will greet your visitors and clients at our office and pass on notifications to you. YES YES
Confidential and Secure Our service is confidential and secure for all clients. YES YES
Reliable Experienced Team Our team is highly experienced and efficient, you can be confident in our reliability to provide a high level of service. YES YES
Free Email, Phone and Live Chat Support We provide free support to all our clients through live chat, email and phone. YES YES
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Buy Package
12 MONTHS
£25.00
12 MONTHS
£55.00
12 MONTHS
£25.00
12 MONTHS
£55.00

The London office address service provides you with a prestigious central London address which can be used on websites and correspondence. Choose to have mail forwarded, scanned or collect from our office. Our service is efficient and can be relied upon.

12 MONTHS
£92.50
6 MONTHS
£67.50
3 MONTHS
£45.00
Buy Package
3 MONTHS
£45.00
6 MONTHS
£67.50
12 MONTHS
£92.50
Prestigious EC1 Address Use our address on your website, business cards for the duration of your contract. YES YES YES
2 Additional Names Free Receive post for an additional 2 names (business or personal) without further cost. NO NO YES
4 Hour Free Meeting Room Use With the 12 month contract, you can have 4 hours free usage throughout the contract. NO NO YES
Unlimited Mail Included There is no limit on the amount of mail we will take in for you during the contract. YES YES YES
Forward / Scan / Collect You can collect your mail free of charge, or we can forward to your home address or scan and email over. YES YES YES
Same Day / Weekly / Monthly You can choose when you want your mail sent on to you. YES YES YES
No Setup Fees No additional setup fees. YES YES YES
Customer Portal Manage your account and view your post history within your account. YES YES YES
View Post Received View your post history within your account. YES YES YES
Parcels & Packages Signed For We sign for letters, parcels, and packages on your behalf. YES YES YES
Instant Activation Start using your service right away as soon as you have paid. YES YES YES
Global Courier Service We can arrange couriers for your parcels, you can also arrange your own courier and we can then provide them with the parcel upon collection. YES YES YES
Confidential and Secure Our service is strictly confidential and we operate a service that is secure and reliable YES YES YES
Switch between handling options Change from scanning / forwarding / collection at anytime during your contract without cost YES YES YES
Free .co.uk Domain Name Choose a free .co.uk domain name of your choice NO NO YES
Free Email, Phone and Live Chat Support We provide free support to all our clients through live chat, email and phone YES YES YES
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Buy Package
3 MONTHS
£45.00
6 MONTHS
£67.50
12 MONTHS
£92.50
3 MONTHS
£45.00
6 MONTHS
£67.50
12 MONTHS
£92.50

A registered office is a legal requirement for UK Companies. Our service includes free statutory mail forwarding globally, or choose to have mail scanned direct to you.

12 MONTHS
£55.00
12 MONTHS
£45.00
Buy Package
12 MONTHS
£45.00
12 MONTHS
£55.00
Registered Office Address Our registered office service allows you to use our London address at Companies House as your official companies registered office address. This service will protect your home address with our prestigious London Registered Office address. We will forward or scan all statutory company mail from Companies House and HMRC completely free of charge. YES YES
1 x Directors Service Address Our service address allows you to use our London address at Companies House as your official service address for the directors, shareholders and (PSC) address. This service will protect your home address with our prestigious London Office address. We will. forward or scan all statutory company mail that is addressed to the named officer from Companies House and HMRC completely free of charge. NO YES
Cash Back Upto £100 Cash Back is available for UK Ltd companies when they open a bank account with one of our partners. This includes Barclays, Lloyds and WorldPay. This is for new accounts only subject to the partners terms and conditions. Yes YES
2 Hour Free Meeting Room Use Use our meeting rooms for free with the selected packages that contain this offer NO YES
Free Mail Forwarding We will forward your Government mail free of charge. YES YES
Free Mail Scanning If you prefer, we can scan your Government mail so you receive it quicker. YES YES
Free Mail Collection You can collect your mail from our office. YES YES
Free Forwarding Worldwide We will post your HMRC & Companies House letters free of charge to any location worldwide. YES YES
Unlimited Items Included We do not have limited on the amount of post you can receive at our address. YES YES
Customer Portal Manage your account and view your post history within your account. YES YES
View Post Received View your letter history through your online post portal. YES YES
EC1 City Address Benefit from a prestigious city EC1 address located in the heart of London. YES YES
Instant Activation Start using your service right away as soon as you have paid. YES YES
Unbranded Reception Our reception is unbranded, ideal for virtual office clients. YES YES
Customers Greeted We will greet your visitors and clients at our office and pass on notifications to you. YES YES
Free Ltd Company Formation If this option is included, we will provide you with a free Ltd company formation, and you will receive the company incorporation documents electronically. YES YES
Confidential and Secure Our service is confidential and secure for all clients. YES YES
Reliable Experienced Team Our team is highly experienced and efficient, you can be confident in our reliability to provide a high level of service. YES YES
Free Email, Phone and Live Chat Support We provide free support to all our clients through live chat, email and phone. YES YES
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Buy Package
12 MONTHS
£45.00
12 MONTHS
£55.00
12 MONTHS
£45.00
12 MONTHS
£55.00

Our complete London Virtual Office provides you with a prestigious central London address which can be used on websites and correspondence, as well as professional Call Answering with a London number.

WEBSITE PACK
£467.50
12 MONTHS
£367.50
6 MONTHS
£217.50
3 MONTHS
£120.00
Buy Package
3 MONTHS
£120.00
6 MONTHS
£217.50
12 MONTHS
£367.50
WEBSITE PACK
£467.50
Prestigious EC1 Address Use our address on your website, business cards for the duration of your contract. YES YES YES YES
Free Meeting Room Use With this service you are entitled to free usage throughout the duration of the contract. 2 Hours 4 Hours 8 Hours 8 Hours
Unlimited Inbound Calls With our standard plans you are entitled to unlimited message taking, so no matter how many calls you receive you will not be charged for additional messages. YES YES YES YES
Unlimited Messages With our standard plans you are entitled to unlimited message taking, so no matter how many calls you receive you will not be charged for additional messages. YES YES YES YES
No Cost Per Call We do not charge per call, unlimited calls are included with all call answering packages. YES YES YES YES
Professionally Trained PA's Have your calls professionally answered by trained receptionists. You can be confident in knowing your telephone calls will be handled expertly and efficiently. YES YES YES YES
0203 or 0207 Number Choose between a free 0203 number or a premium 0207 number, which will be an additional fee. YES YES YES YES
Out of Hours Voicemail With all our standard call answering services, you have access to an out of hours voicemail service. All voicemail messages will be sent instantly to an email of your choice. YES YES YES YES
Flexible Handling Switch between having calls answered and having messages taken, or have calls forwarded after our virtual receptionist has greeted them. YES YES YES YES
Calls Answered In Your Greeting We will answer and greet all callers in your chosen name and personalised greeting. YES YES YES YES
Callers Questions Answered We will speak to your callers and help with basic questions about your business. YES YES YES YES
No Setup Fees No additional setup fees. YES YES YES YES
Instant Activation Start using your service right away as soon as you have paid. YES YES YES YES
2 Additional Names Free Receive post for an additional 2 names without further cost. NO NO YES YES
Unlimited Mail Included There is no limit on the amount of mail we will take in for you during the contract. YES YES YES YES
Forward / Scan / Collect You can collect your mail free of charge, or we can forward your mail to your home address or scan and email over. YES YES YES YES
Same Day / Weekly / Monthly You can choose when you want your mail sent on to you. YES YES YES YES
Switch Between Handling Options Change from scanning / forwarding / collection at any time during your contract. YES YES YES YES
Parcels & Packages Signed For We sign letters, parcels and packages on your behalf. YES YES YES YES
Global Courier Service We can arrange couriers for your parcels, you can also arrange your own courier and we can then provide them with the parcel upon collection. YES YES YES YES
Confidential & Secure Our service is completely confidential and extremely secure, our business is trusted by countless clients. YES YES YES YES
Customer Portal Manage your account and view your post history within your account. YES YES YES YES
View Post Received View your post history within your account. YES YES YES YES
Unbranded Reception Our reception is unbranded, ideal for virtual office clients. YES YES YES YES
Your Clients Greeted We will greet your visitors and clients at our office and pass on notifications to you. YES YES YES YES
Reliable and Experienced Team Our team is highly experienced and efficient, you can be confident in our reliability to provide a high level of service. YES YES YES YES
Free Email, Phone and Live Chat Support We provide free support to all our clients through live chat, email and phone. YES YES YES YES
5 Page Business Website We provide a business website with your branding with free hosting. NO NO NO YES
3 Months Free Hosting With this option, you are entitled to a 3 month hosting plan free of charge when you sign up for 12 months. YES YES YES YES
Business Email Address With this option, you are entitled to an email address. YES YES YES YES
Free .co.uk Domain With this option you are entitled to a free .co.uk domain for 12 months. YES YES YES YES
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Buy Package
3 MONTHS
£120.00
6 MONTHS
£217.50
12 MONTHS
£367.50
WEBSITE PACK
£467.50
3 MONTHS
£120.00
6 MONTHS
£217.50
12 MONTHS
£367.50
WEBSITE PACK
£467.50

Professional call answering services with professional London PA’s taking our calls

12 MONTHS
£297.50
6 MONTHS
£167.50
3 MONTHS
£97.50
1 MONTH
£49.50
Buy Package
1 MONTH
£49.50
3 MONTHS
£97.50
6 MONTHS
£167.50
12 MONTHS
£297.50
Rolling Contract Rolling contracts allow you to cancel at the end of your term without any penalties Yes Yes Yes Yes
Unlimited Calls Unlimited calls are included, this means we do not charge per call or place limits on your account. This is subject to a fair usage policy. Yes Yes Yes Yes
Unlimited messages Our team will take unlimited messages from your callers. We do not charge a few to take and forward messages to you Yes Yes Yes Yes
No Cost Per Call We do not charge per call, unlimited calls are included with all call answering packages Yes Yes Yes Yes
No Hidden Charges We do not charge to setup any services. Yes Yes Yes Yes
Real London PA’s We use in house professional trained, London based Personal Assistants to handle your calls. Yes Yes Yes Yes
London Tel Numbers Choose from 0203 or 0207 telephone numbers to add instante prestige to your business. Yes Yes Yes Yes
Cancel Anytime You will not be charged to cancel your contract at the end of your term. Yes Yes Yes Yes
Messages forwarded via email We forward all messages via email to your preferred email address. Yes Yes Yes Yes
Call forwarding Optional Some clients pefer us to forward calls direct to your number first, there would be a charge for an outbound call to your number. Yes Yes Yes Yes
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Buy Package
1 MONTH
£49.50
3 MONTHS
£97.50
6 MONTHS
£167.50
12 MONTHS
£297.50
1 MONTH
£49.50
3 MONTHS
£97.50
6 MONTHS
£167.50
12 MONTHS
£297.50

Fully featured company formation service that is quick and easy. Sign up online now in under 60 seconds.

LBG
£75.99
LLP
£75.99
LTD
£75.99
Buy Package
LTD
£75.99
LLP
£75.99
LBG
£75.99
Choose between Ltd / LLP / LBG Choose between Ltd / LLP / Ltd by Guarantee types when incorporating your company YES YES YES
Digital & Hard Copy Documents We provide both electronic and paper versions of the company documents. YES YES YES
Printed Certificate of Incorporation We will send you a a high quality printed Certificate of Incorporation, this verifies your companies existance at Companies House along with the company incorproation number. YES YES YES
Printed Memorandum & Articles of Association We will post a high quality printed & bound copy of the Memorandum & Articles of Association. This document is free and part of the company formation package. It is required to incorporate a new company under the Companies Act 2006. The Articles of Association defines the rules on how the company will be run. The Memorandum lists the subscribers (shareholders) of the company and their intention to incorproate the company with a share holding. YES YES YES
Printed Minutes of the first Meeting A printed minutes of the initial first board meeting minutes is included. This will show the first resolution that your company passed. YES YES YES
Printed Share Certificates We will send you a high quality printed copy of the share certificate(s). These proove your ownership of the shares in a company. YES YES YES
Digital Ceritifiate of incorporation We will email you the digital Certificate of Incorporation, this verifies your companies existance at Companies House along with the company incorproation number. YES YES YES
Digital Memorandum & Articles of Association We will email the Memorandum & Articles of Association. This document is free and part of the company formation package. It is required to incorporate a new company under the Companies Act 2006. The Articles of Association defines the rules on how the company will be run. The Memorandum lists the subscribers (shareholders) of the company and their intention to incorproate the company with a share holding. YES YES YES
Digital Share Certificate(s) We will email you the digital copy of the share certificate(s). These proove your ownership of the shares in a company. YES YES YES
Quick Online Formation Our process is quick and simple and the company is formed within 3-6 hours in most cases, this is of course dependant on Companies House work loads. YES YES YES
Free Bank Account Referral With our formation packages, if you open a bank account through us you will be entitled to cash back. Plesae remmber this is subect to terms and conditions and is not available to clients outside the UK, YES YES YES
Optional: Registered Office Address You can choose to add a registered office address to this package for the advertised registered office fee on checkout. YES YES YES
Optional: Directors Service Address You can choose to add a directors service address to this package for the advertised directors service address fee on checkout. YES YES YES
Free Accountant Introducation We provide a free no obligation accountant referral, allowing you to discuss your accounting and tax requirements. The accountant will contact you wihtin 48 hours of your company being incorproated. They will normally call within this time or if you are unavailable they will leave a message or email. The purpose of this referral is for the accountant to discuss the options available to you along with costs and advice. YES YES YES
Free Domain Name (.co.uk) Choose a free .co.uk domain name of your choice (that is available to purchase) YES YES YES
Reliable and Experienced Team Our team is highly experienced and efficient, you can be confident in our reliability to provide a high level of service. YES YES YES
Confidential & Secure Our service is completely confidential and secure, our business is trusted by countless clients. YES YES YES
No Setup Fees No additional setup fees. YES YES YES
Free Email, Phone and Live Chat Support We provide free support to all our clients through live chat, email and phone. YES YES YES
View Full Ltd Details View Full LLP Details View Full LBG Details
Buy Package
LTD
£75.99
LLP
£75.99
LBG
£75.99
LTD
£75.99
LLP
£75.99
LBG
£75.99

Why use a directors address
Find out more about this service

A directors service address is a legal requirement for directors and officers, this address is listed at Companies House on public record. When you go through the formations process to officially incorporate your company, you are required by Companies House to supply a correspondence address for a director and any officers of the company. You can use our directors address as your official address, we will forward all statutory letters from Companies House and HMRC to you.

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Need any help?

Our team is on hand to help, you can call, email or speak to us on our websites live chat. Our customer service team is always happy to assist not matter how small or large your request.

+44 (0)207 566 3939

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Find out more about our Directors Service Adress

The most obvious benefit of using our Directors Service Address is to protect your residential address from being displayed on the pubic register at Companies House. By law in the UK, any directors private details from their company incorporation has to be included on the paperwork for Companies House.

This means that each company director has to submit their residential address and service address to Companies House. The service address is where all legal and statutory mail is sent from both Companies House and HMRC. By using our Directors Service Address package, you can have this address displayed on the public register at Companies House while your own home address is safely kept off the record and away from public view.

Many company directors will choose to use their residential address as their service address at incorporation out of convenience, especially if their company doesn’t yet have a permanent address, or the company is using a temporary space and is planning to move premises very soon. Some directors will use their own address simply because their business operates from home, for example if you were setting up an online trading business where you might be keeping stock in rented storage with no attached office.

If you choose to use your residential address as the service address it will be available on the public register for anyone to view. This can leave your residential address open to having cold callers arrive on your doorstep at all hours of day on any day of the week. It will also be an open invitation for junk mailers to bombard your letterbox with unwanted leaflets, flyers and junk mail.

Purchasing our Directors Service Address package will stop unwanted junk mail and visits from cold callers. The address used for the public register would be: KEMP HOUSE, 152-160 CITY ROAD, LONDON, EC1V 2NX.

Once you have registered for our service you can decide on exactly how we manage your mail. We can forward it to an address of your choosing, we can open and scan your mail and email it to you, or we can keep it safe and secure allowing you to come in and collect it in person from our London office.

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Our Directors Service Address Key Features Explained

Our Directors Service address is a fully featured premium professional service perfectly suited for the modern company. When you choose Capital Office you are choosing a reliable and experienced team who have your businesses best interests at heart. We have listed the main features of the service address below.

Free Mail Forwarding

We will forward all your statutory mail free of charge.

Free Mail Scanning

Choose to have your statutory mail scanned and emailed securely to your chosen email account.

Unlimited Items Included

We do not have limits on the amount of post you can receive at our address.

EC1 Prime London Address

Benefit from a prestigious city EC1 address located in the heart of London

Customer Portal

Manage your account, view post history and manage finances online via your account.

Reliable Experienced Team

Our team is highly experienced and efficient, you can be confident in our reliability to provide a high level of service

Free Email, Phone and Live Chat Support

We provide free support to all our clients through live chat, email and phone

Instant Activation

Start using your service right away as soon as you have paid online.

Confidential and Secure

Our service is confidential and secure

No Setup Fees

We do not charge a setup fee for any of our services.

Why Choose Capital Office for your address service?

  • red tick iconOver 100 years of experience
  • red tick iconCustomer at the heart of what we do
  • red tick iconPrime Location in EC1
  • red tick iconFriendly experienced staff
  • red tick iconMail forwarding and scanning as per your requirements
  • red tick iconFrom phone services to mail forwarding, through to a complete Virtual office
  • red tick iconLatest mail handling technology
  • red tick iconFree telephone support
  • red tick iconEasy to set up

Frequently Asked Questions

What if my account details change?

If you need to make changes to your address service or your personal information has changed that’s not a problem. All you need to do is send us and e-mail at office@capital-office.co.uk and our team will process your request.

How long does it take to set up my account?

When you purchase a Registered Office, Directors Service or Mail Forwarding Address, you can use our address instantly. You will receive a welcome email informing you that we have receiving your payment. Full client on boarding can take from 4-8 working hours. If you would like an update you can contact Your Virtual Office London team on office@capital-office.co.uk.

If I collect my mail, how will I know if I have mail waiting?

When an item of post is received at the address you will receive an email notification informing you of this. You can also speak to our customer service team for further information and updates on your post status.

Can I upgrade my account?

If you have purchased a virtual office service with us, you may be able to upgrade your service. If you would like to discuss your options please send us an e-mail or give us a call and we will be happy to speak to you about your options.

Can I use your address straight away?

Yes, once you have signed up you can use our address immediately, we will not be able to release any post until we have all the certified/notarised ID and Proof of address documents.

Where is the registered office address?

Kemp House

152-160 City Road

London

EC1V 2NX

How can I pay for the service?

The best way to pay is through our website, if you have problems you can pay over the telephone or by bank transfer.

What are your terms and conditions?

Our Terms and Conditions can be found here.

Can I have parcels delivered and forwarded on?

When a parcel arrives we will notify you by e-mail and will need to be collected within 48 hours or you can arrange for a courier to collect your parcel for you.

We can arrange a courier on your behalf there will be an admin charge which will be added to the courier’s fee and this would need to be paid upfront.

Parcels up to 45x35x16cm and no heavier than 3kg – store free for 48 hours and then charged at £2.50 a day.

Parcels between 45x35x16cm and no heavier than 3kg and 61x46x46cm and no heavier than 10kg free for 48 hours and then charged at £4.50 a day.

If Parcels are not collected within 10 working days they will be disposed of and a charge will be added to your postage account. We will advise you by telephone before we dispose of any parcels.

What if I want to collect my post?

We would hold your post in your suite number for as long as your account is active, our office is open Monday – Friday 9am – 5pm.

Will I be informed if I do not have any postage for mail to be forwarded?

Yes, our post team will e-mail you with a link so you can make a top-up

How much do you charge mail forwarding services, and for scanning and emailing?

We charge Royal Mail prices x 2, Scanning is charged at £1.00 per page

Is this a real, physical address, or just a PO Box?

Our address is a real physical office and not PO boxes. You are given a suite number when your contract is completed.

What forms of identification and proof of address are required?

We have a legal obligation to check proof of ID and address for all of our clients who use our services. This is to ensure we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements. We need to check and verify a Photographic ID such as a Passport and a proof of address, such as a Bank Statement (dated within 3 months).

What is a registered office address?

A registered office address is a legal requirement for UK Companies. It is listed on the Company Registrar at Companies House and is publicly available for anyone to view. We would recommend adding this option to our London mail address package if you do not want your residential address listed on the public domain.

Can I use the mail forwarding address for personal use?

The London mail forwarding address service can be used by personal and business customers. It allows personal post to be received at the London forwarding address, this can then be forwarded onto an address of your choice.

Once I have purchased online how long does the mail forwarding take to setup?

Once you have purchased the mail forwarding address service online it can be used straight away.

Can I collect mail from your office?

We allow our clients to collect their mail from our offices, whether you choose to have your mail forwarded or collected from the address is up to you.

How can a mail forwarding service in London benefit me?

A mail forwarding address can benefit many different types of people and organisations. A business mail forwarding service is designed to improve a businesses corporate image by using a prestigious address in a prominent location.

Do you provide a mail scanning service?

All mail forwarding address clients can choose to have post scanned direct to them. When choosing a package select the scan option.

Do you accept parcels and signed for documents?

Parcels and signed for documents will be accepted at the London mail forwarding address. Signed for documents are accepted by the mail handling team who will sign for it in their own name. If you are expecting large items please do call our team before hand to discuss the options.

Is the mail forwarding address suitable for international clients?

The mail forwarding address that is provided in our packages is an excellent way International businesses can obtain a UK address without substantial overheads.

International clients can choose to have mail forwarded or scanned as and when they require, daily, weekly or monthly.

What is a mail forwarding address?

A mail forwarding address is an address which allows you to receive all your postal correspondence at the address and have it forwarded onto an address of your choice. Companies decide to use mail forwarding addresses as it can often help increase the prominence of their status. The use of an address in a sought after location will often help increase the consumers’ confidence in the business.

Many different organisations benefit from such services, there are of course obvious benefits for homeworkers and startups who are unable to obtain a real office and are not in favour of providing their residential address as the main correspondence address which would be available to the public.

Our mail forwarding service allows you to use our central London location as your business address, we then receive your mail and forward this onto your chosen address.

Why a mail forwarding address can benefit your business?

A business can benefit from a prestigious central London location without having to outlay expensive overheads when compared to renting a traditional office space.

Our mail forwarding service is designed to be private and discreet allowing you to run your business from any location worldwide. It is also completely confidential helping to protect your residential address.

Any post that is received at our address is processed straight away and can be forwarded on the same day. Some businesses choose to have their post forwarded weekly or monthly, the benefit to them is that they save on postal rates as the accumulated mail is posted in a bundle in one envelope and can be more cost effective for high volume users.

Who would use a mail forwarding service?

• Mail forwarding addresses are very popular with startups working from a home office.
• Small businesses wanting to establish themselves with a prestigious central London address
• International clients wanting to establish themselves in the UK

Do you require any ID to set up a telephone service?

If it is just a telephone service you need, we will not require any ID from you. If you are purchasing a combined with a virtual office, call answering and a London address service then we will require photographic ID and a proof of address dated within the last 3 months.

Will you Screen sales calls for us.

We will ask you if you want all calls to be taken for you, or if you want the P.A to screen any sales calls.

What is the difference between 0203 and 0207 numbers

0203 numbers came in to force in 2005 as the demand for numbers exceeded usage in the London area.  0203 and 0207 numbers are for inner London, we do however charge a one off connection fee for 0207 numbers, and 0203 numbers are free of charge.

Are there any charges to transfer the calls to me?

If you require our PA’s to transfer callers direct to your phone then we charge 17p a minute to a mobile or 10p a minute to a landline

I only require a phone service.

We have two different services: – 1) telephone answering where an experience PA will answer your calls for you, and using the script you provide, gather the relevant information and then e-mail you to call the customer back. 2) Voicemail only, Calls will go directly to a dedicated voicemail which you can access 24 hours a day 365 days a year.

At what times are my calls answered?

Your calls are answered Monday – Friday 9am – 5pm, outside of these hours calls will go directly to your dedicated voicemail, you will receive an e-mail to advise you have a message waiting for you.

What is the telephone deposit for?

This is only required if you choose to have live calls transferred to your mobile or UK landline. In this case we we would take a deposit so we can deduct the cost of any calls that are transferred to your telephone number.

How does the telephone answering service work?

We will provide you with a unique phone number that you can use on your stationary and give to clients. We will answer your calls in your company name and take a message from your caller. You will receive the message straight away by email.

A vital part of your team

When you buy our call answering package you are hiring our team of  professional PA’s to answer your calls on your behalf. Our PA’s will be fully briefed and on your business, its activities and exactly how you want the calls to be handled. The service is seamless and is designed to be an extension of your team.

How do I receive the messages?

When your virtual assistant receives a phone call and then subsequently takes a message on your behalf, they will then email you the recorded transcript of the message to your email and also into your private voicemail box.

Can you divert calls live to my number?

Yes we can, we provide free message taking included with all our packages. However some clients prefer for our team of PA’s to answer the call initially and then transfer the call live to a number of their choice.

What are your hours of operation?

We operate the call answering service from 9.00 am to 5.00pm Monday to Friday. Out of hours calls will be diverted automatically to your voicemail where you will then receive email alerts if a message is left out of hours.

Where are your PA’s based?

Our PA’s are based in our London offices and are native English speakers. All our staff have been professionally trained and deliver a high level of service to all our clients.

How many calls are included?

With all our call answering service packages we include unlimited calls as part of the price advertised. This means you will not be charged per call and the price advertised is the price you will pay for the service.

How do I receive the messages?

When your virtual assistant receives a phone call and then subsequently takes a message on your behalf, they will then email you the recorded transcript of the message to your email and also into your private voicemail box.

What are the charges for mail to be sent on to me?

We will send your mail by first class post in plain packaging, we charge Royal mail prices x 2, you choose if you require your post to be sent daily, weekly or monthly, you will need to have a postage account set up and our post team will let you know when it is running low.

Where are we located?

Our office is located in Kemp House 152 – 160 City Road, London, EC1V 2NX

What is the cost of a Virtual Office?

Our virtual office packages are specifically designed to be affordable. The cost varies as you only pay for the services you use. You can view prices and buy online, however if you would like to speak to us please contact our team for more information.

What businesses use a virtual office service?

Virtual office services meet the needs of almost any business looking to minimize its overhead and business risk. It’s also a low risk alternative to establishing a satellite office in central London.

Do you have Meeting Rooms Available for Rent?

Our private offices allow you to work alone or hold meetings for up to six people. Offices are equipped with phone, high speed internet and white boards our meeting rooms can accommodate between 4 and 6 people. The larger meeting room is equipped with a TV to connect to laptops, whiteboards and have video conferencing capability. High speed internet is included.

How is our virtual receptionist service different from a call centre?

Our goal when answering your phones is to make it seem like we are your receptionist, like we are an extension of your business. We want to know about your business, what it does and how it operates so that we can assist your callers and get them the results they expect – for example when a caller asks what does your business does do you really want your receptionist to say I’m sorry I’m just the receptionist let me transfer your call? During our orientation period we go through your procedures to ensure we understand these basic questions about your business and handle callers in the manner you expect. After all we are commonly the first point of contact between you and that potential new client.

Why should I hire a virtual receptionist?

Sometimes you are not able to answer your phone – you are in a meeting, working to meet a deadline or on vacation – and the caller doesn’t want to leave a voicemail. Missed calls can be a missed opportunity. Our receptionists will ensure you never miss another call. What is the cost of a missed call? At some point hiring a receptionist becomes less of a luxury and more of a necessity in order for a small business to maximize its productivity

What is included with your mail and business address service?

Using our address as your official business address has several advantages. First it’s the address your customers find when they Google your business and see on your business cards. We will handle all your mail services including receipt of mail and courier packages as well as be a drop off location between you and your clients. More importantly it keeps your personal information confidential from your customers and suppliers as they no longer have access to your home location.

What are the advantages of using your virtual office address?

It projects professionalism; What do your prospective customers find when they Google your business? Your home address? A PO Box? Using a home address may be acceptable when you first start up however it may not work as well as your business grows and you pitch larger clients and bigger contracts. Having a prestigious downtown business address for your website and business cards will help give prospective customers the comfort they are looking for.

It saves you time; One advantage of using our business address is that you have your mail and courier packages sent to this address – there is no more waiting around for a FedEx package to arrive. We are at the office so you don’t have to be.

It lowers overhead costs and reduces business risk; The two largest expenses for small businesses are rent and personnel. Virtual offices can help significantly reduce both. A traditional office requires rental of space, the purchase of furniture& fixtures and setting up phones, internet service and building maintenance. It’s expensive and takes up significant time both upfront and on an ongoing basis. Furthermore upfront expenditures, long term lease commitments and hiring new personnel significantly increase the company’s business risk.

Why should i use a virtual office address service?

Virtual office address services allow business owners to focus on growing sales and other important aspects of their business and at the same time have someone worry about the administrative matters. The virtual office is a low risk and cost effective way to establish a corporate presence and can eliminate the need to rent your own office space or to hire additional personnel.

What is a virtual office address?

The Virtual Office Address concept refers to providing office services specifically designed to meet the needs of today’s remote worker. A growing percentage of today’s workforce do not have a full-time office as they are frequently travelling, meeting clients or simply working from home. And they don’t want to pay for an office they don’t use? The virtual office concept was designed specifically for this group by providing services such as (i) providing a professional business address to help improve a company’s image; (ii) access to fully equipped offices and meeting rooms on an as-needed basis, (iii) customized phone reception service with phones answered in their company name and calls handled exactly the way they want.

Can I collect mail from your office?

We offer complete flexibility to our clients and allow you to collect your mail from our offices in person. Whether you choose to have your mail forwarded to a chosen address or collected from our offices is completely up to you.

How frequently is mail forwarded?

The frequency at which your mail is forwarded is up to you. The majority of our mail forwarding clients choose to have the mail forwarded weekly on a day of their choosing, however you can choose to have it forwarded daily, weekly, monthly or as and when it is most convenient for you. We provide a flexible postage service that is tailored to fit your needs.

Once I have purchased online how long does the mail forwarding take to setup?

Once you have purchased your mail forwarding service online you will need to provided us with the required identification and business details. Upon receipt of your information your mail forwarding account can be set-up within 24 hours.

Can I use the mail forwarding address for personal use?

Our mail forwarding London service can be used by personal and business customers. If you are needing an address where you can have your mail sent to our mail forwarding service is ideal for you. Our service is cost effective and represents excellent value when compared to similar mail forwarding providers in London.

How can a mail forwarding service benefit me?

A mail forwarding service can benefit many different types of people and organisations. Our mail forwarding service has been designed to improve your businesses corporate image by using a prestigious address in London. Clients are given the impression your business is run from a real office building situated in a prestigious area in central London. This has many benefits for your company including building trust in your brand and service.

Can I use the mail forwarding address for my registered office address?

The standalone mail forwarding service does not come as part of the registered office address service. If you would like to add a registered office address service to the mail forwarding service you can do so by choosing this extra feature during the checkout process.

Can I reschedule my booking?

We require 24 hours’ notice to reschedule a booking, but are unable to guarantee the new time you require will be available.

I need to cancel my booking?

We require 24 hours’ notice to cancel a booking for a full refund.

How do I check your availability?

Please call us on 020 7566 3939, one of the team will check the calendar for you

Are refreshments provided?

We provide Water, tea and coffee for paying bookings, Food is not permitted in the meeting rooms.

Do you provide WIFI?

Wifi is available in both meeting rooms and is free of charge?

Do you have other meeting room locations

We only have the 2 meeting rooms based in EC1V 2NX

What times can I book a meeting room

You can book a meeting room between 9-5 Monday – Friday excluding bank holidays.

How many people can the meeting rooms hold

We have a 4 person and 6 person meeting room

What is a director’s service address used for?

A Directors Service Address is an official requirement for Companies House for all registered businesses. This address is kept on the public records, so can be viewed by anyone wishing to see it.  However, company directors can choose to list their directors address for public display as a different address to their residential one. Only their directors service address will be made public and their residential address will be kept off the public register. This is easy to do when using a Directors Service Address package such as the one we offer.

What is my registered office address?

Your registered office address is your official address that is listed with Companies House. Your address must be within England, Wales or Scotland and be an address where all your legal documents and official paperwork can be delivered for your company. This is the address that you must include on all of your company correspondence, such as your invoices and letterheads. You must also display it on your company website and can include it in your company email signature.  As this address is kept on the public record at Companies House, it is available for any member of the public to inspect.

Because it is such a publicly accessible address, many company owners choose to use a Registered Office Address Service. This can be especially helpful if you are running your business from a private residential address and do not wish to make your home address public and open to cold callers and junk mail. Having a professional sounding business address can also add some gravitas to your company image and perception by others. For example, it creates a much better image of your company to display a prestigious Central-London office address rather than a residential address or a unit number on an industrial estate.

How do I allocate shares in my company?

There must be at least one shareholder to take one share in the company by law. You can have another shareholder to take on an equal amount of shares, then it would normally be allocated as one share each. Since authorised share capital has now been abolished by The Companies Act 2006, you can now choose the amount of company shares to be issued and distribute them accordingly. Here is an example of how your company shares could be allocated:

Andrew wants to take 100% of your issued company shares. So if your company issued one share, Andrew would take that share and own 100% of your shares. No matter how many shares you issue, he would take them all so if you issued 100 shares, Andrew would take all one hundred.

Susan and Andrew want to each take 50% of the shares in your company. So each would take 1 share in your company. Should you issue 100 shares, they would take 50 shares each.

Susan want to take 80% of your company shares and Andrew wants to take 20%. So Susan will take 8 shares and Andrew will take 2 shares. Or 80 and 20 respectively where your company has issued 100 shares.

If you need any help and guidance about issuing shares, then please do not hesitate to contact us for some advice. We would be pleased to help!

Do I need to fill out any complicated paperwork?

The simple answer to this question is no. You can complete our very easy to follow online registration form with your details. You can then sit back and leave the rest to us. We will come back to you to confirm your details and for any further information we may need for the formation process.

What is a certificate of incorporation?

A certificate of incorporation will be issued once your company has been officially formed. It is a document that confirms your company registration with Companies House and that your company name has gone onto the public register along with your date of incorporation and your registered company number. Companies House will have your official printed certificate sent through the post to you once your company has been incorporated.

What are the memorandum and articles of association?

Both the memorandum and articles of association are necessary legal documents. These documents are used to confirm the following information:

  • Your Company Name
  • Your Registered Office location and
  • Your statement of the internal constitution of the company

These are important company documents and you will usually have to produce these to be able to open a company bank account. If you are unsure about what should go into your memorandum and articles of association, then we can help you with this. Our company formations service includes a well-written standard memorandum and articles of association draft template that have been designed to cover all necessary bases to enable you to legally start your company. Our formations service will configure these standard documents to suit your business and will comply with the registration requirements for Companies House.

Who should be appointed as a company secretary?

As there is no longer a legal duty to appoint company secretary since Section 270 of the Companies Act 2006 came into force, it is entirely up to you whether you choose to appoint a company secretary or not. However, very many registered limited companies still choose to appoint one. Should you decide to have a company secretary, you can choose anyone you want to act as the Company Secretary for a private limited company. This may be someone who is already acting as a company director for your business, which can be useful for smaller businesses.

Who can be a company director in the UK?

Just about anyone can register a UK company and take on the role of a company director. This is allowed as long as you have not been officially banned from doing so. You can get a ban through being bankrupt or having legal proceedings taken against you.

Before you can form a company and become a director, there are certain requirements that have to be met for legal reasons:

  • You must be 16 years of age or older. However, it may be difficult for anyone under the age of 18 to form a company due to banking restrictions not allowing you to open a business account until the age of 18.
  • You will need at least one real (human) person to be a company director. You can have more than one director at the formations stage and you can also have a limited company listed as a director, however you do need at least one real person to be a director for this to happen.
  • You already have, or can provide, a valid UK address to register your company to.

What has changed is the need for a company secretary. When you form a company there is no longer a requirement to have a company secretary on board, see Section 270 The Companies Act 2006, but it is perfectly acceptable to appoint one if you wish to do so.

What is the difference between a sole trader and a limited company formation?

Registering as a sole trader with HMRC means that you are declaring yourself as self-employed and that you will be running your own business to generate an income for yourself. This will mean that you will assume all the legal and financial liabilities of your business yourself. Should anything go wrong with your business, you could be putting your own personal money and belongings at risk.

Forming a company will set up your business as a separate legal entity in its own right. This means that you can separate yourself from your business and protect your assets through limited liability. Should your business take off and you wish to expand further down the line, you will be in a position to accept other people as joint owners through allocated company shares.

What sort of companies can be registered with a company formations service?

Of the different registered company types you can choose to go for, by far the most common in the UK is a private company limited by shares. You can quite easily recognise these companies as they will usually have the suffix Ltd at the end of their company name.

A Private Company Limited By Shares becomes a legal entity in its own right and exists completely separately from the owners of the business. To set up this type of company you would need to have at least one or more directors or company owners who will be issued with company shares. The business should be set up to run with an aim to make a profit. The profits made by the company will then be awarded to the shareholders in the form of dividends. This is one of the most popular types of company formation we do and if this is the most suitable option for you, our experts can get your new company formed within just a few short hours during a regular working week day.

You can also choose to register as a Company Limited By Guarantee. This is a company that has a structure very similar to a company limited by shares, however this type of company doesn’t have any shareholders. Instead of having registered shareholders, a Company Limited By Guarantee will have members that will act as guarantors for the company. The members will pledge to guarantee and contribute an agreed amount of money should the company have to be wound up. It is quite common for this type of company to be set up to run a not-for-profit business, such as a community organisation or local sports club. Any profits made are usually put back into the business to help cover running costs, improve or maintain their facilities, provide and replace equipment etc.

Another popular formation type is a Charity Company. Normally, anyone wishing to set up a charity group in the UK would have to first form a Company Limited by Guarantee as is explained above, but would actually form it with a memorandum and articles of association that meet the requirements set out by the Charity Commission. Once formed, the company can then go forward to be registered with the Charity Commission to be officially recognised as a registered charity.

There is also an option to form a Community Interest Company (CIC). This type of formation is a modified version of either a Private Company Limited by Shares (Ltd) or a Company Limited by Guarantee. The Community Interest Company will be able to make a profit, but most are formed for non-for-profit reasons, so any profits generated would be put towards the social aim of the company.

Another well-recognised company formation is the Limited Liability Partnership, or LLP. These types of companies are often set up by professional bodies such as solicitors and accountants where two or more individuals go into partnership together. This means that each individual professional can work independently and have their own client base, but will be able to have the shared protection of being a registered limited company.

A Public Limited Company is again something very similar in structure to a Private Limited Company, however it is allowed to sell company shares to the public. A Public Limited Company must be able to show that at least £50,000 of shares have been issued before it can begin trading. To register as a Public Limited Company there must be a minimum of at least two company directors appointed. The benefit of this type of company formation means that it can generate extra funds for the company as and when needed by selling more shares. This does result in the ownership being diluted and having very many more shareholders than the company was originally set up with.

Company Formation and our UK virtual office service

Our professional virtual office is specifically designed to help maximise your businesses performance. You can create the perfect corporate image with our range of tailored solutions designed to support you as a business owner. Our services include telephone answering, a London business address with mail forwarding and company formation services. You can now work seamlessly from anywhere without any interruption of your office services.