Our goal when answering your phones is to make it seem like our receptionist is yours. We aim to be an extension of your business. To this effect, we like to know as much about your business as possible to enable our staff to efficiently assist your callers and provide them with a positive and streamlined experience, on your behalf. For example, when a caller asks the receptionist what your business does, we like to know our staff has it covered and won’t say things like, “I’m sorry, I’m just the receptionist, let me transfer your call”?
During the orientation period, we go through your procedures to ensure we understand basic questions about your business and can then handle callers in the manner you expect. After all, we are commonly the first point of contact between you and that potential new client.
As you can see, this is not a call center, but rather an extension of your business and we act as your frontline staff, in order to convey to your callers a professional image.